General

1. What is the lead time for production? 

  • Samples are sent within 3 days between Monday – Friday
  • Fabric orders currently have a 4-6 week lead time and Wallpaper orders have a xx week lead time, once full payment is received all orders are shipped within 7 working days
  • Cushions are ready made and available for purchase online or via our showrooms pending inventory, online cushion orders are shipped within 7 working days

2. Is there a minimum order?

  • Fabric is a minimum of 3 metres, trade clients may place orders less
    than 3 metres by contacting our team directly, an AUD $35.00 fee will
    apply
  • Wallpaper has a minimum of one 10 metre roll
  • Cushions and other homewares have no minimum order

3. Can I get samples of fabrics and wallpapers?

Absolutely, samples are available online and in our showrooms.

4. Do you hold stock in your showrooms?

All fabrics and wallpapers are printed to order, cushions and homewares may be available through our showrooms pending stock availability.

5. How do I know how much fabric or wallpaper to order?

We encourage working with a design professional or wallpaper installer
to confirm the exact quantities needed, allowing an additional 5% is
recommended.

6. Where can I find a Stockist?

Details of our international representatives around the world can be found on the Trade page.

7. How do I open a Trade Account?


We are thrilled to work with our trade partners, to apply please fill in a Trade Account Form.

8. Do you ship worldwide?

Yes, we ship globally.

9. How much is shipping?

Shipping charges will be calculated and provided when selecting the delivery country at checkout when ordering online or will be provided by a member of our team for manual orders.

10. How do you ship products and is tracking available?

Depending on your location, Samples are sent via Australia Post or DHL. Fabrics, Wallpaper, Cushions and Homewares are sent locally and globally using the most cost effective carrier. Once your order is confirmed, you will receive tracking information.

11. What duties and taxes are payable?

Orders shipped within Australia will be charged GST. Orders to be shipped outside of Australia will attract local duties and import taxes, payable by the recipient.

12. Can I return my order?

  • Fabric cannot be returned as this is printed to order, if your fabric
    order is faulty please see point 14 and our Terms of Service
  • Wallpaper can be returned for a refund or exchange within 7 days of
    receipt, if the roll is still in its original packaging and of excellent
    condition
  • Cushions and homewares can be returned for a refund or exchange within 7 days of receipt, if still in excellent condition

13. Who covers the cost of return postage?

The cost of return is covered by the purchaser, it is recommended that you use tracked delivery.

14. How do I return a faulty product?

If the product you have purchased is faulty, you must notify us with the details immediately via email, info@ninemusestextiles. If the product is deemed to be faulty, our team will arrange the collection, return and next steps.

FABRIC

1. What are your fabrics suitable for?

Our full range of fabrics is suitable for upholstery, curtains, wall covering and general soft furnishings,

2. Do you guarantee a sample match every time?

We strongly advise ordering samples before an order is placed for metres of fabric, as colours may differ when viewed on screen. We of course check all fabrics before dispatch, however we cannot guarantee matching due to the natural elements of the fabrics and printing.

3. Can fabrics be treated for stain protection and fire retardancy?

Yes, we can provide treatments for staining and fire retardancy at an additional cost, please contact us for more information on.

4. What care instructions do you recommend for fabrics?

Dry clean only. It is the nature of natural printed fabrics to fade, to decrease fading we recommend that upholstery fabrics are kept out of direct sunlight and curtains have black out liner.

WALLPAPER

1. How many metres of wallpaper should I order?

We recommend consulting a professional wallpaper installer to calculate the quantity required, it is advisable to order an additional drop or 10% more than required to allow for error.

2. How do I hang wallpaper and can I do it myself?

All our wallpapers are printed by Milton & King, for instruction on how to hang and care for your wallpaper please see the relevant page on their site, HERE

3. How do I clean my wallpaper?

Our wallpaper, printed by Milton & King, is washable using a mild soap that does not contain detergent. Rinse with clear clean water, do not use abrasives or rub. Stains caused by grease and oil may not necessarily be removed.

HOMEWARES

1. Do cushion covers come with an insert?

No, the price of cushion covers does not include an insert due to ease for shipment

2. Are cushions available in other fabrics?

We can produce custom cushions if you place an order of 4 or more cushions in the same design and colourway.

3. How do I care for my cushions?

Dry clean only, ensuring the insert is removed prior to cleaning.